Introducing the All-New ServiceNow Integration UI with enhanced sync control and more!

We are excited to announce the release of the new ServiceNow Integration UI. As shared before, it is our goal to increase robustness when configuring the ServiceNow Integration. As such, the ServiceNow Integration has been improved with an overhaul of the UI, added configuration validations, and the ability to cancel sync runs.

Key Features as part of this release:

Overhauled UI: The new UI provides an easy-to-understand display of all mappings, and filters set. This reduces complexity and provides visibility immediately which previously could have caused some confusion due to the filters tab hidden in the old UI.

Ability to Cancel Sync Runs: It is now possible to stop a sync run in the middle of a sync for whatever reasons - incorrect mapping, changed filters, performance changes, etc. Within the ongoing sync run, it will now show an action button called "Abort" which can be selected to cancel the sync run. This potentially saves hours worth of waiting time while configuring the integration for the first time and a lot of changes are required.

Smart Selection of ServiceNow Tables: The new UI now is able to query ServiceNow and provide the user with a list of tables to search and select from with their official name as a reference. For example, you can now just look up "Business Application" in the drop-down and the Integration will display the corresponding logical ServiceNow table to choose from. This allows for ease of setup as the user is not required to remember all the exact table names.

Improved Field Mapping: The Integration now shows in one quick glance the value mappings configurations and their count immediately. In addition, It is now possible to use advanced configuration mappings such as dot-walking and continue to also map in the UI section.

Improved Validation: The Integration now smartly recognizes common user behavior and mistakes and has safeguards against them that stop from letting the user save and running an incorrectly configured integration which could cause unintended problems and changes.

To begin taking advantage of the new ServiceNow Integration UI in LeanIX, simply log in to your account and navigate to the Integrations section. If you need any assistance or have any questions, our LeanIX support team is always available to help.

We are continuously looking to improve our Integration and have more lined up in this upcoming quarter to look forward to. Please feel free to reach out and provide your feedback!